Until Thursday, the Dreamliner had never been in a fatal crash, according to a review of accident data maintained by Cirium, an aviation data firm.

Air India hasn’t suffered crashes in its recent past, but it has been working to overcome a legacy of unprofitability and a reputation for shoddy service.

The last communication from flight captain Sumeet Sabharwal to air traffic control was “Mayday … no thrust, losing power, unable to lift,” the U.K.’s Telegraph newspaper reported.