As a 911 dispatcher, Todd Speers knows how to stay calm in a crisis. “Put yourself in the caller’s shoes,” Todd said. “Try to envision yourself there.” On May 26 of ...

Recently released 911 calls from the Charlie Kirk shooting at Utah Valley University span from the immediate moments after ...

UVALDE, Texas -- Video obtained by ABC News, taken outside Robb Elementary School in Uvalde, Texas, as last week's massacre was unfolding inside, appears to capture a 911 dispatcher alerting officers ...

HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...

MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

Michigan Woman Allegedly Mocked Victim While Claiming Self-Defense A Michigan woman is facing assault with intent to murder ...

New York State is awarding $85 million in grants to counties across the state to upgrade 911 infrastructure to Next ...

BRADENTON, Fla. - Manatee County is expanding the service hours and coverage area of its 911 integrated drone delivery system ...

CORPUS CHRISTI, TX -- A 911 dispatcher in Corpus Christi, Texas faced a surprising test when she had to help birth a baby via the telephone. Dispatcher Senona Fernandez answered the 911 call on Sunday ...

A D.C. firefighter, shot over the weekend during a robbery, ended up calling his own unit for help after he could not connect to an operator for three minutes when calling 911.

A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency.