Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

The company expands its AI-native CX platform with the new Kustomer Architect, reinforcing its outcome-driven approach to customer experience by bringing together AI, customer context, workflows, and ...

In customer service, building trust in AI is crucial for its effectiveness and long-term acceptance. Two Ai implementations are already in play in the customer experience: Natural language processing ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides ...

Real-time adversarial testing gives enterprise security teams visibility into AI vulnerabilitiesNEW YORK, May 19, 2026 (GLOBE ...

Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner ...

Netomi raises $110 million led by Accenture Ventures, with backing from Adobe and Jeffrey Katzenberg, to expand enterprise AI for customer service and customer experience.

AI customer service can be a game-changer, but balancing automation with human touch is critical to avoid disconnection and maintain loyalty. Artificial intelligence (AI) has become a game-changer for ...

AI assistants introduced by Derby City Council to help streamline queries to its main switchboard are only resolving half the ...

Embedding artificial intelligence (AI) in customer service operations is becoming commonplace, but the technology doesn’t seem to be lightening the workloads of customer service reps. New research by ...