LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

The so-called “everything store” is looking to go “anywhere.” Amazon announced the launch Tuesday of “Amazon Anywhere,” an immersive shopping experience intended to allow customers to buy physical ...

New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

One company seeing those solid results is General Mills, which saw a 5.6X year-over-year sales lift on the products it was ...

To gain market share from rivals Temu and Shein, the e-commerce giant is expanding the reach of its new app, featuring ...

Amazon to launch online vehicle sales in the U.S., starting with Hyundai in 2024, making it more convenient for customers to find and buy their vehicle of choice on Amazon.com and pick it up from ...

Amazon Lex in Amazon Connect: generative AI to simplify bot building and create improved self-service experiences. The creation of personalized, self-service chatbots and IVR systems requires contact ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...