The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

Customers thinking certain rules don’t apply to them is pretty much a tale as old as retail shopping itself. One cashier at a thrift store learned that even something as simple as asking for a student ...

Bank customers are angry and why not? Year after year common middle and lower middle class people are up with surprises.

Bank customers are fighting back against overdraft fees. According to a new study by Pew Charitable Trusts, more than 60 percent of consumers have taken action after being charged an overdraft fee in ...