A few years ago, I was working with a startup that was scaling quickly but struggling to keep up with operations.

The Business Process Outsourcing (BPO) market is forecasted to expand from USD 298.6 billion in 2024 to USD 643.19 billion by 2033, growing at a CAGR of 8.90%. This growth is driven by the increasing ...

Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector through reduced upfront costs and better use of the data. IT-enabled BPO is big ...

The largest share of jobs for blue & grey collar talent comes from BPO/Customer Care, Delivery, Data Entry/Back Office, Field Sales, and Retail/Counter Sales categories. The largest share of jobs for ...

Global solution provider Dimension Data and its contact center subsidiary Merchants has acquired Millennium1 Solutions as a way to enter the North American business process outsourcing, or BPO, market ...

Ken-Tech Data director Munjal Shah at its call centre in Nairobi: “We expect more growth in the industry immediately the government puts in place data protection laws.” Photo/PHOEBE OKALL Kenyan ...