While healthcare is moving to the value-based care environment, the challenge of analyzing care results remains to be solved. Some may say that the transition to value-based care is taking baby steps.

While CRM technology is used in many similar ways across a lot of industries, in healthcare there are special considerations due to the Health Insurance Portability and Accountability Act (HIPAA), a ...

Ottawa, Sept. 29, 2025 (GLOBE NEWSWIRE) -- According to a study by Towards Healthcare, a sister company of Precedence Research, the U.S. healthcare CRM market valued at USD 9.92 billion in 2024, is ...

The harbingers abound: 2011 is a year of health and wellness focus for US health plans. Assuming the selections represented in a recent AHIP solutions smart brief are some indication of industry ...

Customer relationship management (CRM) is a relatively new concept for healthcare organizations that have long thought little of the patient until they show up in the hospital or doctor's office. But ...

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness ...

Currently, patient engagement is a stable concept, shaped and valued. We really see that a single office visit, clinical decision or transaction isn’t enough to engage patients for a long time.

Customer relationship management (CRM) software is an integral part of any successful business operation. It’s a technology that is designed to boost customer satisfaction by improving interactions ...

A healthcare CRM is customer relationship management software specifically designed for use in the healthcare or pharma industry. Doctor’s offices, clinics and hospitals use these specialized CRM ...

Sunwave Health and Lightning Step Technologies, two leading providers of modern software solutions for behavioral health and substance use organizations, today announced a strategic combination of ...

When I began leading digital health programs over a decade ago, CRM was the shiny object. We believed that by implementing a unified platform, we could orchestrate seamless patient engagement, ...

Over the last few decades, the health industry has recorded tremendous growth and as a result, has become increasingly competitive. Patients are now more informed, hence, increasing the demand for ...