Key market opportunities in the CCaaS sector include leveraging AI-powered engagement, omnichannel management, and workforce optimization to enhance CX delivery. Vendors like 8×8, Five9, and Vonage ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center ...

CINCINNATI Sixteen-unit Wendy's franchisee Miami Management Co. Inc. based here is rolling out to all its restaurants Exit41 Inc.'s Order Perfect remote call center technology for drive-thru order ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...