Bad actors are becoming more and more creative in defrauding consumers using the phone. Between the continued rise in robocalls, call spoofing and spam—along with legitimate calls being incorrectly ...

On Friday, AT&T said cybercriminals stole the phone records of “nearly all” of its customers, a data breach that will force the company to notify around 110 million people. AT&T said the stolen data ...

AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Can ChatGPT reliably perform call center ...

The call and text message records from mid-to-late 2022 of tens of millions of AT&T cellphone customers and many non-AT&T customers were exposed in a massive data breach, the telecom company revealed ...

From targeted wiretaps to bulk surveillance dragnets, phone companies have been at the center of privacy concerns for decades—and their time in the limelight isn't over yet. On Friday, telecom giant ...

This post was sponsored by CallTrackingMetrics. The opinions expressed in this article are the sponsor’s own. If you’ve been enjoying having random conversations with ChatGPT, or trying your hand at ...

Call center analytics is the process of collecting and analyzing call data to help businesses put their customers first by providing highly personalized customer experience while boosting their own ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...