The Social Security Administration said Wednesday it is eliminating telephone service for direct-deposit account transactions ...

Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.

In a bid to combat fraud, the Social Security Administration (SSA) is halting telephone services for direct-deposit account ...

The shift would have directed elderly and disabled people to rely on the internet and in-person field offices to process ...

The SSA ends the ability of beneficiaries to alter bank account information used for direct deposit over the phone, citing fraud concerns.

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

Reports of cuts to phone support add to broader concerns about reverberations from mass layoffs amid continued efficiency ...

Those who need to change their direct deposit information with Social Security will have to do it online or in-person.

The U.S. Social Security Administration said on Wednesday that it will no longer process changes to direct-deposit routing numbers over the phone, but its other telephone services would remain ...

The Social Security Administration is implementing new changes that will affect millions of people who rely on the agency's telephone services.

Recent reports in the media that Social Security plans to eliminate telephone services are inaccurate. SSA is increasing its protection for America’s seniors and other beneficiaries by eliminating the ...