Erica Bell is a small business writer who focuses on topics such as cloud-based business software. She is a web content writer for Business.com Considering moving to the cloud? Cloud-based systems ...

There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

SAP has always been a leading provider of CRM software. However, SAP’s strategy has shifted toward a software-as-a-service (SaaS) model through which it plans to close the gap between its offerings ...

CRM is a tool that allows you to provide a better customer experience. It brings all information to one place, making it easier for you to personalise your messaging and offerings. In addition, CRM ...

Salesforce's AI and cloud push is fueling interest in cloud and CRM ETFs, offering diversified exposure to enterprise ...

ClearCourse Partnership, a group of technology companies providin digital services, workflow solutions, and payments capabilities to the membership, events, sports and leisure, and healthcare sectors, ...

Salesforce stock extends gains as the company reveals ambitious long-term targets and AI initiatives. Options data suggests CRM shares could push higher from here.

San Francisco-based Zendesk has been a much-followed player in customer support software for small, mid-sized, and enterprise companies since its founding 2007, as has been frequently covered here by ...

Salesforce.com (NYSE: CRM) makes money through the sale of software for customer relationship management, and competes with Adobe, Oracle, Intuit, and SAP, among others. Trefis highlights the various ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...