Customer relationship management (CRM) systems help businesses collect data and track interactions with their customers and prospects. This data comes from a variety of sources, including website ...

As part of its ongoing (and much-needed) attempt to clarify its online-services branding, Microsoft is renaming its "Dynamics CRM Live" product as "Dynamics CRM Online." Microsoft is planning to ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

Let me start off by offering grudging congratulations to Microsoft, which took the wraps off CRM Online today, for finally acknowledging that it has to totally re-architect its software to be able to ...

Microsoft's move into on-demand CRM has prompted speculation over whether it will also introduce a similar offering for ERP Microsoft will announce Tuesday that Dynamics CRM Online, the ...

At a time when consumers can order their groceries, trade stocks and buy a car online, it's no surprise that the other side of the sales spectrum is moving online as well. Sales and marketing teams ...

Microsoft is rolling out a more flexible licensing policy for its CRM Online application that could make it more competitive with the likes of Salesforce.com, but in one instance it also introduces a ...

Customer relationship management (CRM) software helps sales, marketing, and customer service professionals track which customers they've spoken with, when they spoke, and the topic under discussion.

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...