Although Social Security benefits continued uninterrupted throughout the pandemic, customer service declined precipitously when the more than 1,200 field offices closed to the public in March 2020.

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

On March 7, the Social Security Administration will be shifting from local to nationwide customer service.

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

People are dying while waiting for their benefits to get approved. Government agencies aren’t exactly known for their stellar customer service. People looking for help from the Social Security ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...