The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ray Hein Over half of the ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, at its annual customer success and innovation conference, broadband platform company Calix, Inc. (NYSE: CALX) presented the 12 th annual 2023 Customer ...

It’s not new news. In the dynamic landscape of field service, technology, and innovation are pivotal. But let’s focus less on the direct benefit technology adoption has on your pocketbook and more on ...

Due to the rapidly evolving business environment, organizations' survival hinges on their ability to foster a culture that embraces adaptability and continuous learning and places the customer at the ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation ...

Meeting customer needs in exciting and novel ways still remains the traditional innovation strategy among midsize high-tech businesses. But increasingly, they are also considering opportunities that ...

Live concerts and sporting events on platforms like Netflix and Prime. Entire broadcast workflows and studios managed through the cloud. A U.S. election that’s being widely covered through social ...

Having worked with innovation teams from global companies like Visa, Colgate-Palmolive, Kimberly-Clark, Disney, Medtronic and many others, there’s one consistent success factor when it comes to ...

Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer ...

Utah is continually working to make government services digital — and in doing so, the state is centering the customer experience. This prioritization can be seen in several state initiatives, ...

Illinois Tool Works Inc. has strong growth prospects driven by Customer-Back Innovation (CBI) and efficient R&D, which is helping it gain share and enhancing pricing power. The company’s margin ...