NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient ...

Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...

RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian Schiff, ...

NextGen Healthcare, a provider of healthcare technology solutions, has launched NextGen Navigator, an artificial intelligence-driven customer service agent powered by Luma for answering inbound calls ...