ASHLAND The City of Ashland will soon have a call answering service for customers and citizens. City commissioners voted to approve a contract with Call Management Services to set up a system to allow ...
NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, is expanding its patient ...
Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...
RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian Schiff, ...
NextGen Healthcare, a provider of healthcare technology solutions, has launched NextGen Navigator, an artificial intelligence-driven customer service agent powered by Luma for answering inbound calls ...
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