SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 China Customer Service ...

MEXICO CITY: 7 Sept. 2023 — New-vehicle owners are very satisfied with the level of service franchised automotive dealers are delivering in Mexico, according to the J.D. Power 2023 Mexico Customer ...

In the 2023 rendition of the J.D. Power China Customer Service Index Study, Buick was ranked well above the segment average, indicating that Chinese Tri-Shield brand consumers were very pleased with ...

Today, clients expect plenty more than just a product or service. We live in a time where people increasingly view products and services as commodities. Customers expect an experience along with ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leading generative AI for customer support, has been recognized in Gartner's 2023 Cool Vendor in Customer Service and Support Technology report. This ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in the shop for multiple recalls. It's a contradiction that perfectly captures ...

Customer service is the great differentiator that transcends industries and provides seldom-questioned value to a business. As companies transition away from traditional customer service and replace ...

The GITEX Global show kicked off this week in Dubai. For those unfamiliar with the event, it is the largest enterprise tech show in the world, with hundreds of thousands of attendees spanning 41 halls ...

If financial companies’ customers are feeling wary, they’ve got plenty of reasons after a dismal 2022 for the stock market and this year’s stunning failure of four major banks. Who can consumers and ...

CARY, N.C.--(BUSINESS WIRE)--MercuryGate® International, Inc. (MercuryGate), the largest global transportation and logistics management software provider, today announced it has been recognized for ...