Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.

Customers tend to stick with those companies who respect their needs and their time, while seeking other options when they feel ignored. But that's true for all industries. The engineering industry, ...

Looking for IT career advice? Post your question here, and we'll get our experts to answer. Q. Ever since I graduated with a "_blank"="" class="c-regularLink" target ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

ZURICH--(BUSINESS WIRE)--Akkodis, part of the Adecco Group, today announced that it has been selected by Thales to deliver customer support engineering services. Thales is a worldwide technology ...