One retail worker reminded drivers that handicap spots are off-limits without a proper tag, but one woman went out of her way ...
When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and ...
We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...
Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...
Customers who had trouble unsubscribing from Amazon Prime between 2019 and 2025 will get part of a $1.5 billion payout ...
A federal trial beginning in Amazon’s hometown this week is set to examine whether the online retailing giant tricked ...