Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...
Marketplace

Calling customer service? Good luck speaking to a human.

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a menu to ...
Forbes

Is Customer Service Still Important? On A Scale Of 1 To 10, It’s An 11

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...
Fleet Owner

Good customer service is a team effort

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...