I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

The company loses a customer when tech support staff forgets there's a human being on the other end of the line Over the years, I’ve been told by executives at high-tech companies that every call that ...

Regarding yesterday's item on the inability to access HP's Ink Dry Time option in the 4.2 version of its DeskJet 900 series printer driver, we received several replies: An HP tech Support sent this ...

Interesting approach to customer service you’ve got there, HP! Hot tipper Zack, who sent his still-under-warrantee HP laptop in to be serviced for a bad hinge, writes: Well today I received a call ...

North American customers who purchase certain Hewlett-Packard (HP) PCs can begin signing up Wednesday for free upgrades to Windows Vista once it is available on Jan. 30. HP also is offering customers ...

Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...