The balanced scorecard approach to management was first laid out by Robert Kaplan and David Norton in 1992. This broad management strategy that separates an organization's goals into quantifiable ...

The use of metrics can be a key driver in securing HR’s desired seat at the board table. Lance Richards explains Globally, HR functions are in the midst of a battle for presence and respect at board ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

If you can’t measure it, you can’t manage it. Metrics, the bane and blessing of corporate citizens, emerge from this truism. Metrics allow managers to determine the efficacy of process changes and ...

Discover the essential functions of Human Resources, from recruiting and training talent to managing benefits and ensuring regulatory compliance in your company.

Twenty-six years after it was conceptualised, the Balanced Scorecard (BSC) continues to be a staple in the manager’s arsenal. Its holistic focus, simple design and widespread acceptance make it a tool ...

Opinions expressed by Entrepreneur contributors are their own. The balanced scorecard is a familiar accessory in the corporate world. Its early legacy includes a period in the early 1900s when French ...

Mobil Oil (now Exxon Mobil) leaped from last to first in profitability within its industry from 1993 to 1995?a rank it maintained for the next four years. Cigna Insurance was losing $1 million a day ...

Elevating human resources from its traditional role as administrative support to that of a true business partner raises the bar for HR. The focus shifts from performing operational tasks to delivering ...