Back in March, I shared three ways to make the returns process easy for online retailers – showcase your policy, implement a Return Merchandise Authorization (RMA) system, and get tech savvy with your ...

If your customer needs to return an item, and you have chosen to pay for the return shipping, it will be necessary to send him the label. Many customers prefer to receive this label through email so ...

Retailers should consider offering label-free and package-free returns to improve the customer experience, decrease costs, and support sustainability. Label-free and package-free returns benefit both ...

Christmas gifting gone wrong? Here’s what to know about Amazon returns and exchanges and how to return an item that was ...

Mailed returns often cost $4.95–$9.99 at apparel stores; big-box retailers typically offer free labels or partner drop-offs Free in-store returns are your safest bet; on Amazon (and others) pick label ...

Sometimes an item doesn’t fit. Sometimes it doesn’t match the color on a customer’s computer screen. And sometimes customers simply just change their minds. Whatever the reason, package returns are a ...