The need for proper customer engagement has reached critical mass. Customers in the digital age not only require engagement, they expect it. With nearly every company in every industry advertising on ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Are retail ...

Today’s businesses are under pressure to deliver personalized, high-quality engagement as customer expectations rise. While some companies may address this issue with hiring, others may not want to, ...

Brillion Launches Customer Engagement Suite 2.0 to Help Utilities Boost Participation and Modernize OutreachThe Associated PressATLANTA ATLANTA–(BUSINESS WIRE)–Dec 2, 2025– Brillion today announced ...

A great product or service is essential to attracting customers, but is it enough to retain them? Companies are no longer competing solely on products or services. Now, they're competing on customer ...

Learn the importance of personalization and how to use it in your marketing strategy. Get tips, techniques, examples and more to improve your sales today. Opinions expressed by Entrepreneur ...

While it might be that traditional advertising venues are where dealers go to reach consumers, here’s the interesting twist: digital is where consumers are trying to reach dealers. Hence, the biggest ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

The role of Medical Affairs within the pharmaceutical industry is to generate and disseminate evidence to healthcare ...

Dog training app Zigzag used UserTesting to refine a generative AI chat feature that answers puppy care questions quickly and accurately. Here's how testing helped create an AI feature that improved ...

SalesHood Announces Enhanced Agentic AI-Powered Digital Sales Rooms to Increase Pipeline Velocity and Win Rates ...

In saturated, highly competitive markets, a distinct brand identity can make all the difference in standing out and becoming unforgettable to your target audience. While marketing campaigns and other ...