To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

Human factors/ergonomics researchers have studied how the gender and tone selected for an interactive voice response system, or IVR, affects its user-friendliness. The personality and gender of the ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

The personality and gender of the automated voices you hear when calling your credit card company or receiving directions from your GPS navigational system may have an unconscious effect on your ...

Boston-based Envox Worldwide is releasing an update to Envox CT ADE: version 9.1 of its interactive voice response (IVR) development tool. The company says Envox CT ADE is a rapid application ...

Reliance Communications has tied up with mobile VAS provider Altruist Technologies to launch a user generated Caller Tune service on its pan-India network. The service will enable Reliance GSM and ...

Wishpond Technologies Ltd. (TSXV: WISH) (OTCQX: WPNDF) (the "Company" or "Wishpond"), a provider of AI-enabled ...