ROI by using call center QA and psychometrics to tie training-driven behavior change to measurable business outcomes, like ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

If there’s one certainty in these volatile times, it is that the threat of large-scale, disruptive cyber-attacks is here to stay. From US school districts to major brands like Marks & Spencer (M&S), ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry’s largest customer experience event, ...

Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of the ...

Discover how Artificial Intelligence is transforming enterprise solutions and boosting efficiency. Read the exclusive ...

For one local university, one core value reigns supreme: customer service. The university constantly strives to ensure optimal student focused delivery of services through numerous training sessions, ...

Entrepreneurship has shaped industries, economies, and communities, making it one of the primary driving forces behind ...