With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

According to a survey by customer service expert Shep Hyken, 58% of customers will pay more for better customer service. For this reason, an inbound customer care representative may be a company's ...

The essential elements of a call center—a solid back-of-house (BOH) team, competent management and highly skilled call center agents—keep call centers effective and productivity consistent. In my ...

In the 21st century, the term “call center” has become universally recognized, though its operational intricacies often remain opaque to many. Essentially, a call center serves as a centralized hub ...

Call Loom platform dashboard displayed on mobile and laptop for inbound call tracking. Call Loom offers affordable call tracking at just $0.25 per call—50% lower than other platforms. Call Loom ...

How to Write a Call Center Business Plan in 7 Steps Your email has been sent Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...