A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

ITIL IT service-management best-practice framework in use in a majority of IT shops worldwide, but not necessarily the panacea adopters expected. Many IT organizations working to improve IT service ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

PALO ALTO, Calif., May 13, 2021 /PRNewswire/ -- 4me, the SaaS provider of the 4me enterprise service management (ESM) solution dedicated to improving selective outsourcing, is proud to announce it has ...

As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely ...

Patching remains a difficult task for many organizations – but it’s critical for security. Discover 5 patch management best practices. Patch management is the process of updating software, firmware, ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...