The customer is king, or so the old saying goes. It's a very popular claim in the CRM sector, which has moved from being the preserve of giants to become a free-for-all. With market leader Siebel ...

news analysis Microsoft will have an impact on the customer relationship management market. But how important will its role be? Microsoft’s newly-discovered desire to become the CRM software supplier ...

CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel. On Thursday, the company announced it has ...

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer ...

Analytics Foundation, a free bundle of software, provides customizable source code and documentation, allowing users to better take advantage of Dynamics Microsoft has taken another step to make it ...

Microsoft is integrating OpenAI rival Anthropic's AI into Copilot, marking another step toward the disentangling of Microsoft and OpenAI.

The move to diversify its AI partnerships by tapping the shoulder of OpenAI’s top rival comes as the AI company also pursues ...