Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...
COPENHAGEN, Denmark — Oct. 24, 2007 — Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and ...
In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...
SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...
Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...
Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...
Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...
Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...
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