Installed on a LAN, the SupportDesk 9.1 appliance is accessible via an Internet connection. Users open a browser session to a Web server running on the appliance. The informative pages on this Web ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Spiceworks, a free ad-supported IT management product, announced it is adding new features designed to simplify life for managed service providers (MSP) that need network management features. High on ...

A survey of 900 information technology professionals found almost half of enterprise help desks have gaps in security controls and training that could help ward off ...

JetBlue Airways has signed a six-year agreement giving Verizon Business management of its data center, network infrastructure and help desk, the two companies announced today. Verizon Business, a unit ...

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Telstra's BigPond ISP has moved to moderate the growth in help-desk calls -- driven largely by rising broadband demand -- by releasing an online tool that monitors the status of customers' connections ...