Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

Sarah Gould has led the firm, previously KKT Architects, since 2016. After mulling a rebrand for several years, she switched ...

It's not about answering their calls and doing what you promised you would: Sarah Dobek of Inovautus Consulting explains why firms should elevate their client experience. Welcome to On the Air with ...

According to Kaseya’s ‘Global State Of The MSP’ report, MSPs say their No. 1 priority is how to differentiate themselves from the competition. While there are many ways an MSP can stand out from the ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customers aren’t ‘buying’ companies’ improved customer ...

Client portal software offers many benefits to a company's brand, which is vital for its success. A white-label client portal can improve a business organization's image. This solution also offers ...

BOSTON--(BUSINESS WIRE)--Zelis, a leading provider of healthcare technology solutions, today announced that its Payment Integrity solutions received the top honor for Payment Accuracy & Integrity ...

The ASK AFRICA Orange Index®, a leading, independent benchmark study in the field of customer experience, released its survey ...