Have you ever wondered why you don't get along with particular employees, why some members of your team don't follow to your instructions, or why, when you think you're approaching something correctly ...

Today I was trawling through YouTube looking for a video to complement this morning's post "10 Ways to Build Customer Rapport." Man alive, you wouldn't believe the trash that's posted on this subject.

In the movie Groundhog Day, Bill Murray’s character, Phil, must repeatedly face Ned, an obnoxious man attempting to sell him life insurance. Ned is so obtuse (although perhaps deliberately so) that he ...

Training in NLP can provide you with the tools to effectively develop a rapport with your patients. Lynne Rees explains. NLP, or Neuro-Linguistic Programming, could help tomorrow's dental care ...