Social Security offices could see longer lines due to short staffing and limited phone service. A new in-person ID requirement may make it harder for some Americans to claim Social Security. The Trump ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to close ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry ...

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Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...