Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Service management concepts have been widely embraced by IT leaders as a means of improving the efficiency and effectiveness of their organisations. Enlightened CIOs have come to realise that it’s ...

Adopting a systems-thinking approach will empower IT leaders to integrate IT operations and service management practices, balancing innovation, adaptability, and risk management to build more ...

SAN FRANCISCO, December 11, 2024--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils "The State of Service Management in ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

On Tuesday, practice management software provider AllRize announced the introduction of agentic artificial intelligence capabilities into its platform.

FALLS CHURCH, Va. & CHICAGO--(BUSINESS WIRE)--CSC (NYSE: CSC), a global leader in next-generation IT services and solutions, today announced it has signed an agreement to acquire Fruition Partners, ...

BOSTON, Jan. 10, 2023 (GLOBE NEWSWIRE) -- Device42, the leader in IT asset discovery, inventory, and dependency mapping, announced today that it has expanded its platform to support the complex needs ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...