With the debut of its SAP CRM on-demand solution hosted service, SAP says it wants to be a hybrid model aimed at large and midsize businesses. The new service, priced at $75 per user per month ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every ...

This “deep cycle,” he says, is what companies need to better understand their customer’s needs, wants, preferences, and to do so, requires not just an understanding of the customer herself, but of ...

"There are three legs in the CRM stool -- marketing, sales and service," said Brad Wilson, general manager of Microsoft CRM. "This one is the marketing leg - we've always had sales and service modules ...