Starting today, more than 2,000 subway station agents across the entire subway system will be untethered from their enclosed subway booths as they venture out into the station to interact with riders.

Add Yahoo as a preferred source to see more of our stories on Google. A few months after the New York City subway system began phasing out MetroCards with OMNY, the One Metro New York contactless fare ...

NEW YORK — Nickel by nickel, dollar by dollar, token by token, billions in cash moved through bus fareboxes, subway turnstiles and station booths over the last century. All that currency was handled ...

NEW YORK CITY (WABC) -- Nearly 2,300 former token booth clerks have taken on new roles starting Thursday to provide customer service to people on subway platforms in New York City. The agents are ...

This week, the MTA became embroiled in controversy when chief safety officer Pat Warren announced that the organization "currently [does] not plan to resume cash transactions in the booths." After ...

It’s was a kinder, gentler subway Thursday as MTA workers came out from behind the glass to directly help straphangers for the first time in years. Many station agents were no longer relegated to the ...