JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

The Mutual Assistance Routing System (MARS) is a high-tech solution to provide customer care backup assistance to member utilities of the Southeastern Electric Exchange (SEE) in times of emergency.

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

8x8 Virtual Contact Center Enables Outreach Process Partners to Quickly Power-up Federal Drinking-Water Hotline Versatile Cloud-Based Call Center Solution Facilitates Enhanced Responsiveness to ...

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...