Data-driven customer segmentation allows you to analyze if there are several distinct groups in your addressable market and what they are. Customer-centricity is the process of continuously optimizing ...

Acefone has launched AI-powered Post Call Analytics, enhancing cloud communication capabilities by transforming voice calls ...

The online landscape is undergoing a paradigm shift orchestrated by the transformative power of Artificial Intelligence (AI). Imagine entering a virtual world where every interaction is personalized, ...

It should be obvious, right? You should listen to your customers. And yet often, businesses are so focused on growth and attracting new customers that they don’t prioritize their existing customers.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It was a hectic workday in spring when I received a call from one of our active customers.

Organizations rightly invest significant time and resources in identifying, mapping and measuring the customer journey. We utilize these insights to develop sophisticated personalization and loyalty ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The new Ask Dovetail AI Assistant in Slack Makes Customer Knowledge Seamlessly Accessible SAN FRANCISCO–(BUSINESS WIRE)–February 20, 2025– Dovetail, the leading AI-first customer insights hub, today ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Strella, a startup using artificial ...

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, a global leader of cloud insurance platform software for insurance business transformation, welcomed over 260 insurance visionaries from more than 70 ...

Discover how a CRM can enhance business relationships. Learn about the benefits of CRM and how to optimize CRM strategy for better customer management. Customer relationship management software is a ...