This story, headlined 911 operators confront grim task, ghastly calls," was originally published Sept. 19, 2005. It is being republished for the 20th anniversary of Hurricane Katrina as part of The ...

*When an elderly man from North Carolina called 911 because he was hungry, had no food, no relatives nearby, and has cancer, his call landed on the ears of an angel. To many people, 911 operators are ...

Across Vermont, 911 operators have begun connecting Vermonters directly to trained mental health counselors under a new ...

There's a new push to provide additional benefits to the state's 911 operators and emergency dispatchers. 911 operators are the first ones to get the call for help and usually stay on the line until ...

HOUSTON (CW39) What happens when you call and cuss out a 911 operator? Houston resident Marlin Hamilton found the hard way. Harris County Precinct 4 Constable Deputies arrested Hamilton after calling ...

While Gonzalez was later arrested for allegedly abusing the service line, the Laredo Police 911 Emergency System receives, on ...

WESTWOOD, LOS ANGELES (KABC) -- It was a day of terror at UCLA. On June 1, the campus went on lockdown as hundreds of officers descended on Westwood for what was ...

Multiple Allegheny County 911 dispatchers who had just ended their shifts were credited with saving two drivers from a fiery crash on eastbound Interstate 376 in Robinson early Saturday morning. The ...

Residents will be able to call 311 to access the helpline during business hours directly, but the department plans to expand ...

COBB COUNTY, GA — Cobb County has opened a new wellness lounge designed to give 911 operators a quiet place to recharge during their demanding shifts. The lounge is part of the county’s wellness ...

BARROW COUNTY, Ga. - A pair of 911 operators in Barrow County are being recognized for using their training to help two local mothers successfully welcome their babies into the world. Officials say ...

The Austin FIRST program will send a mental health clinician and an EMS paramedic along with police to respond to emergent ...