"Standalone AI products are simply extending legacy ticket-based customer service tools to make customers feel even more deflected," said Charlie Besecker, President of Gladly. "Gladly was built ...

As businesses grapple with evolving customer expectations and the rapid advancement of AI, the need for customer service solutions that are both intelligent and deeply human has never been greater. In ...

U.S. stock markets witnessed an impressive rally in 2024 after an astonishing bull run in 2023. Several stocks have ...