The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

When an NBC Chicago employee got a check in the mail and a letter about an offer that seemed to good to be true, she turned ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.

Among the three sectors under study -- payment, lending and banking, 11 apps with payment or lending as their primary ...

The audit findings come as the Thruway Authority prepares to host customer service outreach events Monday and Tuesday at the Western New York Welcome Center to help drivers resolve billing issues.