People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

The SCRM platform, also known as Social Customer Relationship Management platform, is a tool that integrates customer management and marketing activities. It helps enterprises achieve more efficient ...

In July 2025, Beijing Hui Zhi Qi Dian Cultural Communication Co., Ltd. applied for a patent titled "Dynamic Clustering Service System and Method for Communication Intelligent Customer Service Based on ...

Thailand has ordered a single example of the new, upgraded Airbus A330 Multi Role Tanker Transport Plus (MRTT+). Based on the ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

Establishing trust through consistency and transparency is vital for gaining customer confidence, especially among younger ...

A new "Agent Economy" is emerging, driven by human-AI partnerships and a shift from muscle to mind augmentation ...

DL Group is driving innovation in the construction and petrochemical industries through artificial intelligence (AI) and ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Is customer feedback relevant in all situations? While feedback is helpful in development efforts, its implementation very ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Artificial intelligence (AI) is playing a bigger role in solving practical challenges that affect everyone and impact the way ...