Parloa provides the AI agents for the customer service of large companies and organises a trade fair for them.

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

Leaked employee data can fuel phishing attacks and cause reputational harm and compliance violations. We explain how a data ...

Artificial Intelligence (AI) is the big idea of making computers smart, and Machine Learning (ML) is the primary method used ...

CNBC Select reviews Autopom, a leader in extended car warranties with a reputation for superior customer service.

Discover the vetting process that distinguishes great remote medical assistant providers—covering training, technology, ...

Not every supermarket chain is built the same, and some have some pretty unhelpful staff members. We did a deep dive into ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

Citizens Advice has criticised the 'murky practice' of hiding the best phone deals behind confusing webs of customer service ...

With Vodafone, the iPhone 17 Pro is available from £52 a month (before adding any data). Plus, when customers trade in their ...

Customer journeys now move from messy questions to instant AI answers, making authentic problem-solving the real driver of ...