IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

NEW YORK--(BUSINESS WIRE)--Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR ...

GAITHERSBURG, Md., March 11, 2020 (GLOBE NEWSWIRE) -- GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding their 2-Wire test solution for ...

Klearcom launches US office with 20 new jobs, enhancing global telecom testing, CX monitoring and contact center assurance.

NEW YORK--(BUSINESS WIRE)--Klearcom, a leading provider of AI-powered IVR and phone number testing solutions, is proud to announce a significant expansion of its global carrier network. Now supporting ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

The market for software that goes through companies’ automated customer service systems to make sure everything works as it should (that transfers happen smoothly, that links work, that phone tree ...

Waterford firm Klearcom is to establish a base in the US, opening a new office in Boonton, New Jersey. The contact centre ...