Social Security offices could see longer lines due to short staffing and limited phone service. A new in-person ID requirement may make it harder for some Americans to claim Social Security. The Trump ...

A government shutdown next week could hamper customer service at the Social Security Administration, even as benefit checks ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to close ...

WASHINGTON — The Social Security Administration’s new chief is promising to overhaul the agency’s system of clawing back billions of dollars it claims were wrongly sent to beneficiaries, saying it ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

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Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

This story was updated on April 11 at 10:45 a.m. to include comment from the Social Security Administration. Officials with the nation’s largest federal employee union on Monday sounded the alarm on ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...