Monday says its agents can perform actions across multiple channels, including email and phone calls, potentially saving ...

ZIWO Voice Agent automates customer service calls with a new AI-powered assistant. The solution supports natural ...

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging ...

Zoho continues to accelerate in Germany, announcing 45% growth and has tripled staff in Germany in the past two years. The company has recently moved ...

Insightly provides a comprehensive set of features for managing customer relationships, including strong contact management, customizable pipelines, and integrated project tracking. But the platform's ...

For AI to deliver real business value, it must move beyond generic responses and demonstrate true situational awareness.

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Lucy Murphy, founder of Aligned AI Marketing, believes the key is balance. "You don't delegate your relationship with the ...

Nearly every company, from startups to global enterprises, is piloting some kind of AI solution these days. Many ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...

In the fast-paced, competitive world of automotive sales, standing out requires more than product knowledge or persuasive ...