The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call ...

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

Fifth Stevie® recognition underscores Convoso's 20 years of supporting revenue teams in the technology sector. Our ...

Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has won the "Highest Customer Service - Financial Industry" award from ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

The Baltimore Gas & Electric Company (BGE) will be banned from cutting off any customer’s gas or electric service until at least April 1, according to an order from the Maryland Public Service ...

Partnership unlocks real-time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...

New solution strengthens Apex Systems' ServiceNow-aligned delivery model with integrated contact center capabilities. ROCKVILLE, Md., March 3, 2026 /PRNewswire/ -- 3CLogic, the leading AI-powered ...

Today’s customers expect instant answers, personalized service and seamless service interactions. At the same time, employees want tools that eliminate friction, automate repetitive tasks and enable ...