The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has won the "Highest Customer Service - Financial Industry" award from ...

GlideFast Consulting, an integral part of Apex Systems' enterprise platform solutions offerings and a multi-year Elite ServiceNow partner, sought a solution that would leverage and monetize its ...

Detailed price information for JP Morgan Chase & Company (JPM-N) from The Globe and Mail including charting and trades.

Fifth Stevie® recognition underscores Convoso's 20 years of supporting revenue teams in the technology sector. Our ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

More than 70 million Americans receive Social Security benefits every month, often using these funds for basic food, housing ...

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), will feature hundreds of cutting edge products and services in the Expo Hall.