The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call ...

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

The billion-dollar cannabis company has a sprawling footprint in Florida.

Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has won the "Highest Customer Service - Financial Industry" award from ...

GlideFast Consulting, an integral part of Apex Systems' enterprise platform solutions offerings and a multi-year Elite ServiceNow partner, sought a solution that would leverage and monetize its ...

Fifth Stevie® recognition underscores Convoso's 20 years of supporting revenue teams in the technology sector. Our ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

A new 2026 budget deal gives Social Security a $50 million customer service boost. Here's what it means for retirees and ...

Today’s customers expect instant answers, personalized service and seamless service interactions. At the same time, employees want tools that eliminate friction, automate repetitive tasks and enable ...